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FAQ
General
Q: How do I schedule a treatment?
A: Simply contact us via phone, email, or our website to schedule an appointment. We offer flexible time slots that work around your schedule.
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Q: Do you offer free quotes?
A: Yes! We offer free quotes for both pest control and weed management services. Our team will assess your property and provide a detailed, customised treatment plan.
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Q: Are your treatments environmentally friendly?
A: Absolutely! We are committed to using eco-friendly products that are effective against pests and weeds while protecting your family, pets, and the environment. We focus on sustainable methods to minimise chemical use wherever possible.​
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Q: Do you offer ongoing service plans?
A: Yes! We offer ongoing service plans for pest and weed control. These plans can be tailored to your specific needs and include regular treatments to keep your home or property pest-free and well-maintained.
Fire Break Management
Q: How wide should a fire break be?
A: Fire break widths vary based on local council regulations, but typically, a 3-6 metre-wide cleared strip is required.
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Q: Do you offer ongoing fire break maintenance?
A: Yes, we provide scheduled fire break maintenance to ensure ongoing compliance with bushfire prevention laws.
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Q: How soon should I get a fire break before bushfire season?
A: Fire breaks should be installed before peak fire season—we recommend early preparation to avoid last-minute risks.
Pest Control
Q: Are your pest control treatments safe for my pets and children?
A: Yes! At SprayAway, we use eco-friendly, pet-safe treatments. Our rodent baits, for example, are formulated to avoid secondary poisoning, and our pest control products break down safely after application, so your pets and children can return to treated areas once dry.
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Q: How often should I schedule pest control for my home or business?
A: The frequency of treatments depends on your specific pest problems. We recommend quarterly or bi-annual services for ongoing protection. However, if you have an active infestation, we may suggest more frequent visits until the problem is resolved.
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Q: Will I need to leave my home during the pest treatment?
A: Generally, our treatments are low-odour and non-toxic. For certain pest treatments, we may recommend a short period of ventilation after application, but most of the time, you and your family can stay inside while we work. We’ll always provide clear instructions before and after treatments.
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Q: Are your pest control treatments safe for children and pets?
A: Yes! We use eco-friendly, water-based treatments that are safe for children and pets once dry. Our products are formulated to be effective against pests while minimising risks to your loved ones.
Q: Do I need to clean my home before treatment?
A: No, you don’t need to clean your home before our treatments. We ask that you remove food or dishes and keep your pets away from treated areas, but our experienced technicians will handle the rest.
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Q: Can you get rid of ants inside my home?
A: Yes, we offer targeted indoor treatments, including ant gel baits that attract ants to a slow-acting formula, eliminating the colony. Our indoor treatments are safe for your home and pets.
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Q: What is included in a general pest control treatment?
A: Our general pest control service covers a wide range of household pests, including spiders, cockroaches, ants, fleas, crickets, bees, wasps, millipedes, and more. We provide both internal and external treatments, using targeted applications to eliminate pests and prevent reinfestation.
Q: How long does a pest treatment last?
A: Most pest treatments provide protection for 3 to 6 months, depending on the type of pest and environmental conditions. We recommend regular treatments to ensure ongoing protection.
Rodent Control
Q: How do I know if I have a rodent infestation?
A: Common signs of a rodent problem include gnaw marks, droppings, chewing on wires, or scratching sounds in the walls or attic. If you notice any of these, it’s best to schedule an inspection as soon as possible.
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Q: Is the rodent bait safe for my pets?
A: Yes! We use racumin rodent bait, which is specifically chosen because it does not pose a secondary poisoning risk to pets or wildlife. This ensures that your pets stay safe, even if they come into contact with a dead rodent.
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Q: How do you control rodents?
A: We start with a thorough inspection to identify nesting sites and entry points. Then, we apply safe baiting systems and offer exclusion strategies to prevent future infestations. Our goal is to remove rodents safely and provide ongoing monitoring for long-term protection.
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Q: Will you trap rodents?A: Yes, we use humane traps as part of our rodent control strategy. Depending on the severity of the infestation, we may use baits, traps, or a combination of both to safely and effectively remove rodents.
Q: How do I know if I have a rodent problem?
A: Signs of a rodent infestation include:
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Droppings around food storage areas
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Gnaw marks on furniture or wires
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Scratching noises in walls or ceilings at night
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Unusual pet behaviour (pets reacting to rodents they hear or smell)
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Q: Will rodent bait attract more rats and mice?
A: No. Our bait stations are designed to entice only existing rodents, helping to eliminate them efficiently.
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Q: How long does it take for rodent baiting to work?
A: Rodents typically consume the bait within 1-2 days, and results are seen in 4-7 days, depending on the infestation size.
Weed Management
Q: Are your weed treatments safe for my garden plants and lawn?
A: Yes! We use targeted herbicides that kill weeds without harming surrounding plants or grass. We also have specific treatments for lawn pests and couch grass, ensuring your garden remains healthy.
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Q: Do I need to be concerned about the chemicals you use for weed control?
A: While we do use glyphosate, it is applied carefully with eco-conscious methods to target weeds effectively while minimizing impact on the environment. We also use pet- and child-safe formulations in lawn areas, so you can rest assured that your family and pets are safe after the treatments dry.
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Q: How long will it take for the weeds to die after treatment?
A: Weed treatment effectiveness can vary, but typically, you’ll start seeing results within 7-14 days. For tougher weeds, the process might take a bit longer, and we may schedule follow-up treatments to ensure long-term control.
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Q: Will your treatments kill all the weeds in my garden or lawn?
A: Our treatments are highly effective, but it’s important to note that some particularly stubborn weeds may require additional treatments. Our team will monitor your property and return if needed to ensure the best results.
Q: What is the best time of year to treat weeds?
A: Weed control is most effective before the growing season in early spring or before winter rains.
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Q: Does your weed control kill grass?
A: No, we use selective herbicides that target weeds without harming your lawn.
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Q: How long after treatment can my pets go on the grass?
A: Once dry (usually within 1-2 hours), the treated area is safe for pets and children.
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Q: Do I need multiple treatments to get rid of weeds?
A: For best results, follow-up treatments may be required for stubborn or reoccurring weeds.
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Lawn Care & Fertiliser FAQs
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Q: What fertiliser options do you offer?
A: We are developing a range of fertilisers that can be used alongside weed and lawn treatments for healthier grass.
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Q: Do you provide lawn pest control?
A: Yes, we target lawn pests like armyworms, lawn beetles, and grubs to protect your turf.
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Q: How often should I fertilise my lawn?
A: For best results, fertilising every 6-8 weeks during the growing season will keep your lawn lush and green.
Ant Control
Q: How do you treat ant infestations?
A: We use a combination of gel baits, water-based sprays, and targeted treatments to eliminate ants at the source. Our approach focuses on disrupting their colony rather than just killing individual ants.
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Q: Why do ants keep coming back?
A: Ants can be persistent because they establish hidden nests and pheromone trails. Our treatments target the nest and queen, preventing reinfestation. For long-term control, we also recommend sealing entry points and keeping food sources inaccessible.
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Q: Is your ant treatment safe for pets and children?
A: Yes, we use pet- and child-friendly solutions. The gel baits we use indoors are placed in safe locations and designed specifically for ants, reducing risk to pets and children.
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Q: Do I need to remove food before an ant treatment?
A: Yes, it’s best to store food in sealed containers and wipe down counters to remove food crumbs that attract ants.
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Q: How do ant gel baits work?
A: The ants consume the bait and carry it back to the colony, eliminating the entire nest over time rather than just the visible ants.
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Q: Will I see more ants after treatment?
A: Possibly! Some treatments disrupt ant colonies, causing increased activity as they take bait back to the nest. This is a good sign—it means the treatment is working.
Ant Control
Q: How do you detect termite activity?
A: We use moisture meters and thermal imaging to detect termites early. If activity is found, we provide a custom treatment plan to eliminate and prevent further damage.
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Q: What termite treatments do you offer?
A: We offer chemical barriers, baiting systems, and physical barriers to protect properties from termite damage.
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Q: How can I prevent termites?
A: Regular inspections, reducing moisture, and keeping wood away from direct soil contact are key to termite prevention. We also offer prevention treatments for long-term protection.
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Q: How often should I get a termite inspection?
A: We recommend annual termite inspections to detect early signs and prevent costly damage.
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Q: How do you treat termites?
A: We offer chemical barriers, baiting systems, and direct wood treatments to eliminate and prevent termite infestations.
Q: What areas of my home are most at risk for termites?
A: Termites often infest:
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Wooden structures (beams, floors, door frames)
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Damp areas (bathrooms, kitchens)
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Gardens with wood mulch or tree stumps
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Q: Can I prevent termites naturally?
A: Reducing moisture, removing wood debris from your property, and getting professional inspections are the best ways to prevent termite issues.
Commercial Pest Control
Q: Do you provide pest control for food businesses?
A: Yes, we offer HACCP-compliant pest control solutions tailored to food service businesses like restaurants, cafés, and food processing facilities.
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Q: How do you prevent pests in warehouses and industrial sites?
A: We create custom pest management plans using a mix of barrier treatments, monitoring traps, and ongoing prevention strategies.
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Q: Will pest control disrupt my business operations?
A: No, we use low-odour and non-disruptive treatments, allowing your business to continue operating as usual.
Commercial Weed Control
Q: What industries do you provide weed control for?
A: We provide services for:
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Farms & rural properties
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Industrial sites & warehouses
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Shopping centres & retail spaces
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Council and roadside weed management
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Q: Do you offer scheduled weed control plans for businesses?
A: Yes! We offer ongoing commercial weed control programs to maintain a weed-free environment year-round.
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Q: What equipment do you use for large-scale weed control?
A: We use boom sprayers for efficient weed treatment on large properties, paddocks, and commercial landscapes.